|
|
Frequently Asked Questions
question_answer I need technical assistance.
Whether you need help configuring a product or are troubleshooting a product out in the field, our engineers are on hand to answer your questions. To speak with our Engineering Department, call (203) 729-6434 during business hours Monday through Friday, 8:30 am to 5:30 pm EST or email engineering@innovativesensing.com. In the event that we cannot help you over the phone, an engineer can travel to the location of your installation.
question_answer I have a product made by you, but I'm unsure of the product number.
As an original equipment manufacturer (OEM), we understand how difficult it can be to find the correct product number for your device. If you have the part number of the supplier and the supplier's name, we can determine what part number it corresponds within our database. Call us at (203) 729-6434 or email us at customerservice@innovativesensing.com for assistance. If you do not have the supplier's part number, please contact the supplier directly to retrieve the product information.
question_answer I need to return a product.
Important Customer Form Downloads
In order to efficiently process any returned materials, it is essential that a Returned Materials Authorization (RMA) number be obtained prior to an item's return. RMA's can be issued through local representatives, by contacting us directly, or by clicking here. Please note that used units must be properly cleaned in accordance with OSHA standards before it is returned to our factory. A Material Safety Data Sheet (MSDS) must accompany all units or materials that were used in any type of media. All returned shipments to the factory must be done via prepaid transportation. All product replacements will be shipped F.O.B. manufacturer.
